10 - 11 April, 2019




9:15 am - 9:45 am OPENING KEYNOTE: Building the Organisational Roadmap for Successful Digital Transformation and AI Adoption

·      The impact of AI and robotics on displacing jobs and creating new roles
·      Defining organisational vision and values in formulating your workforce planning roadmap
·      Enforcing digital capabilities to re-skill existing workforce and maximise the potential of talent pools

10:00 am - 10:30 am Towards Industry 4.0: Accelerating Digitisation and Automation for Enhanced Business and Workforce Performance

·      Bracing for the impact of Industry 4.0 and putting on your digital gear
·      How can digitisation and automation reduce business complexities and bring about higher efficiency gains?
·      Complementing the human touch with technology and raising the bar in business scalability 

10:30 am - 11:15 am Morning Refreshment Break

11:15 am - 11:45 am Implementing Lean Operations to Advance Workforce Productivity and Service Excellence

·      Developing and investing in customer-oriented enterprise architecture
·      Bridging operational gaps and identifying areas of improvements in the transition to a customer-focused business
·      How integrated systems can scale the delivery of personalised customer experiences across various touchpoints
·      Investing in data analytics to achieve total workforce visibility and workforce optimisation
·      Making informed and effective decisions with reliable and actionable data sources
·      Focusing on user empowerment and eliminating barriers towards a data-driven enterprise 

Mr Lim Teck Yong

Regional Head of Operations & People


Ms Rajvansh Kaur Sandhu

Regional Head of IT – Asia Pacific & Middle East
British American Tobacco

12:15 pm - 12:45 pm Using Machine Learning Assessments and Gamification to Validate Recruitment Decisions

·      Introducing hiring intelligence and AI-driven predictions as game changes to recruitment
·      Emergence of game-based cognitive assessments – How does it promote predictive psychometrics and data accuracy?
·      Enhancing your employer brand and candidate insights through distinctive gamified assessments 

12:45 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Creating Positive Business Outcomes with Workforce Analytics

·      The latest in workforce analytics: Staying abreast of current issues in this critical discipline
·      Agile workforce planning and organisational network analysis to drive people performance
·      Sustaining stakeholder engagement in workforce planning and analytics 

2:30 pm - 3:15 pm Upskilling and Reskilling your Workforce to Navigate the Changing Nature of Work

·      Reviewing new workforce requirements and essential skills for business continuity 
·      Scaling up your current talent pool and resources to meet increasing work challenges and customer demands
·      Closing the workforce ‘skill gap’ – What needs to be done on the technology and training front?

3:15 pm - 3:45 pm Introducing Innovative Learning and Development Programs that Align with Overall Business Goals

Ms Susan Chen - Senior Vice President, Head of Organisation Development & Transformation, Go-Jek
·      Synchronising training goals with business objectives and supporting new learning in the workplace
·      Accessing bite sized learning and training tools anytime, anywhere
·      Putting in place talent management strategies to create a higher performing workforce

Ms Susan Chen

Senior Vice President, Head of Organisation Development & Transformation

3:45 pm - 4:15 pm Afternoon Refreshment Break

4:15 pm - 5:00 pm PANEL: Adapting to New Workforce and Workplace Trends and Requirements in a Rising Gig Economy

·      Observing the changing dynamics of today’s job market whilst breaking stereotypes and overcoming limitations 
·      Embracing the gig economy – Is there still a constant need to up-skill and retrain your regular workforce?
·      Achieving a win-win contingent workforce program that benefits employees and enterprises

5:00 pm - 5:30 pm CLOSING KEYNOTE:: Achieving Digital Dexterity in Leadership and the Workforce

Mr Alexis Saussinan - Global Head of Organization Development & Analytics, Merck Group
·      Thriving in the digital era and advocating digital dexterity as an organisational-wide competency
·      Unleashing digital dexterity in the workforce with a modern workplace strategy
·      Championing workforce agility and engagement that contributes to workforce effectiveness 

Mr Alexis Saussinan

Global Head of Organization Development & Analytics
Merck Group

5:30 pm - 5:30 pm Chairman’s Closing Remarks & End of Summit